Apprentice QA Quality Assurance

Working alongside delivery with website CMS ensuring sites meet customer requirements and have undergone testing.

Using a pipeline of tasks in our CRM system, you will be targeted on the quality and quantity of your work.

List of duties

  • Managing the QA pipeline to ensure tasks are cleared within 3 working days
  • Identifying WOW tasks and informing marketing and delivery manager of these
  • Demonstrating exceptional attention to detail re: quality assurance of front end customer tasks
  • Making recommendations for improving processes across the business
  • Producing documentation re: QA and best practice
  • Keeping up to date with the latest website best practices and make recommendations for this
  • Ensuring KPI targets and paid targets are hit.
  • Highlight recurring issues and their solutions.
  • Work with other members of the team to ensure effective delivery of products to the customers, demonstrating excellent teamwork and communication skills.
  • Escalate complaints immediately and work with account managers to follow the complaint escalation procedure.
  • Identify sales opportunities and ensure they are followed up by the relevant member of the sales team.
  • Identify continual service improvements across the business.

Essential Requirements

  • Excellent written and spoken English skills
  • Accuracy and attention to detail
  • Excellent grammar and spelling
  • Organised with good communication skills
  • IT literate
  • Excellent time management and organisational skills

Desirable Requirements

  • Previous experience of working in the education sector
  • Previous experience in a customer service role

To apply for this position, please send a covering letter and a copy of your CV to careers@webanywhere.co.uk To learn more about Webanywhere, go to http://www.webanywhere.co.uk/company/overview. STRICTLY NO AGENCIES

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