When you sign up for the service, you can choose to use a PC Box you already own, or we can arrange for an appropriate PC Box from one of our hardware suppliers.
If we arrange the Box for you, the Box will arrive with the software pre-installed. If you have chosen to use your own Box, we will send you a CD in the post or we can make it available in a form that you can download for you to create your own CD. Once you have the CD, we will talk you through the few simple instructions to load the software onto the Box.
We connect remotely over the Internet to set up the server(s) to meet your requirements. If you require further work to be done, just pick up the phone and again we remotely connect to the server to make the changes you requested.
During normal operation we would ask that you keep the Box connected to the Internet so that we can monitor that it is functioning correctly, but should you Internet connection fail for any reason, the server will continue to function normally.